This Refund Policy explains when and how you can get a refund on a purchase of the Edutain Certificate Validator Pro plugin (the “Plugin”) from Explore Management Limited, trading as Edutainment UK (“we”, “us”, “our”).

This policy forms part of our Terms and Conditions and should be read alongside our Privacy Policy.

1. Free Plugin

The Free edition of Edutain Certificate Validator, distributed through WordPress.org, is provided at no cost. There is nothing to refund.

2. 14-Day Money-Back Guarantee (Direct Purchases)

If you purchased the Pro Plugin directly from edutain-certificate-validator.edutainmentuk.com, you may request a full refund within 14 days of your purchase, no long questions asked, provided that:

• your request is made in good faith (for example: the Plugin does not work in your environment, it does not meet a reasonable expectation, or you changed your mind), and
• you have not abused the refund process (for example: repeatedly buying, refunding, and re-buying to keep receiving updates).

The 14-day window starts on the date of your original purchase, shown on your Freemius receipt.

Statutory cancellation right

Under the UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you normally have a 14-day cancellation right for digital purchases. However, by downloading, installing, or activating the Pro Plugin, you expressly agree that the digital product is supplied to you immediately, and you acknowledge that this waives your statutory cancellation right.

The 14-day money-back guarantee above is offered voluntarily in place of that statutory right, on the same timescale, at our discretion, on genuine grounds.

3. Renewals

Subscription renewals are non-refundable once processed.

You can cancel future renewals at any time from your Freemius customer account, or by emailing us. Cancellation stops the next automatic charge but does not refund the current term. When your term ends, the Pro Plugin will keep working, but you will no longer receive updates or support until you renew.

To avoid unwanted renewals, please cancel before the renewal date shown in your account.

4. Lifetime Licences

Lifetime Licences purchased directly from us are covered by the 14-day money-back guarantee in Section 2. After 14 days, Lifetime Licences are non-refundable, because the entitlement (updates and support for the lifetime of the product) has already been granted.

5. AppSumo Purchases

If you purchased through the AppSumo Marketplace, refunds are handled entirely by AppSumo under their standard marketplace refund policy, which typically offers a 60-day money-back guarantee from the date of purchase.

We cannot process refunds for AppSumo orders directly. To request a refund on an AppSumo purchase:

1. Log in to your AppSumo account.
2. Go to your Orders / Products page.
3. Select the Edutain Certificate Validator order.
4. Follow AppSumo’s refund flow, or contact AppSumo Support.

Once AppSumo confirms the refund, we will deactivate the associated Licence Key.

6. What Is Not Refundable

We are unable to offer refunds in the following situations:

• Requests made more than 14 days after a direct purchase (or outside AppSumo’s window for AppSumo orders).
• Subscription renewals that have already been billed.
• Requests where the reason is unrelated to the Plugin itself (for example: your host removed WordPress, you no longer need certificates, or you accidentally bought two).
• Cases where you have breached our Terms and Conditions (for example: sharing your Licence Key, exceeding your Licensed Domains, or attempting to circumvent activation).
• Custom development, migration, or consulting work delivered on request, once the work has been completed and delivered.

7. How to Request a Refund

For direct purchases, email buzz@edutainmentuk.com with:

• your order number or the email address used at checkout,
• the licence key (if you have it), and
• a short reason for the refund request (this helps us improve the Plugin).

We aim to respond within 2 business days. Approved refunds are processed to your original payment method (via Freemius) within 14 days of approval. The time it takes for the refund to appear in your account depends on your bank or card issuer, typically 3 to 10 working days.

For AppSumo purchases, see Section 5.

8. Chargebacks

If you disagree with a charge, please contact us first, so we can resolve it directly. Initiating a chargeback with your bank or card issuer before contacting us may result in your Licence being suspended pending resolution, and we reserve the right to dispute chargebacks where a refund has already been offered or paid.

9. Changes to This Policy

We may update this Refund Policy from time to time. The “Last updated” date at the top of the page will reflect the latest version. Changes apply to purchases made after the update takes effect and do not retroactively reduce your rights on earlier purchases.

10. Contact

Explore Management Limited (t/a Edutainment UK) 71 Gerald Street, Newcastle Upon Tyne, England, NE4 8QH Email: buzz@edutainmentuk.com Company number: 14755408